How to Register

To register with a doctor at the surgery please call in at reception where you will be given the necessary paperwork and offered a new patient appointment with a clinician. Once you are registered with our surgery your notes will be recalled from your previous GP and sent to us; this can take a number of weeks depending on where they are coming from.


Clinical Commissioning Group

Details of primary medical services in the area may be obtained from the Dorset Clinical Commissioning Group whose contact details are as follows:

Dorset Clinical Commissioning Group, Vespasian House, Barrack Road, Dorchester, Dorset, DT1 1TG

Tel: 01305 368900 Fax: 01305 368947

or

Dorset Clinical Commissioning Group, Canford House, Discovery Court Business Centre, 551-553 Wallisdown Road, Poole, Dorset, BH12 5AG

Tel: 01202 541400 Fax: 01202 541402

                                                                                                                                                                                                                                                                                                                                                                                Test Results

The doctors review all test results which are received at the surgery, and we request that patients do not ring the surgery for results as this has the potential to breach patient confidentiality. The surgery will contact patients to discuss test results only if these results indicate that action needs to be taken. The surgery will not usually contact patients to inform them of normal results. The doctor or nurse who requests the test will arrange follow-up appointments as necessary, and routine screening and monitoring tests will be reviewed at this time.


Training

The surgery occasionally undertakes the training of healthcare professionals or those intending to become healthcare professionals.


Patient Involvement and Complaints

We are continually striving to improve the service we offer to the community, and thus we welcome suggestions from our patients. Please speak to our site supervisor if you have any comments or difficulties, and we will work with you to ensure a high level of service is maintained. 

You can download a copy of our complaints form here

For further assistance or advice about your complaint you can also contact the Dorset Advocacy Service on 0300 343 7000.

Our patient group FROGS (Friends of the Grove) was founded in 1997 and continues with fundraising and other activities. We also have a more recently formed Patient Participation Group whose views we seek to help us plan for the future. Please contact reception if you would like to become more involved in the practice and join one of these groups.


Online Services

If you are registered for online services you can now order your repeat prescriptions and book certain appointments over the internet. Please go to https://SystmOnline.tpp-uk.com/Login?PracticeId=J81646 and log in with your user name and password. If you are not yet registered for this service you can contact reception and we will issue you with the necessary log-in details. 


Summary Care Record (SCR)

If you are registered with a GP practice in England you will already have an SCR unless you have previously chosen not to have one. Your SCR enables those involved in your care to have faster, secure access to key information in your GP record. It includes the following basic information:

 * Medicines you are taking

 * Allergies you suffer from

 * Any bad reactions to medicines

You can now choose to include more information in your SCR, including significant medical history, immunisations, and other medical details. If you would like to add this additional information to your SCR please contact the surgery and we will update your preferences.


The Enhanced Data Sharing Model (EDSM)

For a number of years work has been ongoing to improve the way that medical records are made available to treating clinicians. Our main computer system is called SystmOne, which has the advantage of enabling information to be shared between certain health professionals.

The Enhanced Data Sharing Model (EDSM) enable us, with your consent, to share your medical records with those in the NHS who are involved in your care. EDSM will allow clinicians treating you who have access to SystmOne to view and in some cases update your medical records - locally this may include walk-in centres, many hospital departments, and community services such as District Nursing.

As EDSM has been designed to enhance patient care patients will automatically be opted in to scheme; however if you do not wish to be part of it then please contact us and we will opt you out. You are free to change your mind at any time.