The Grove Surgery, Fairmile Road, Fairmile, Christchurch, Dorset BH23 2FQ

Tel: 01202 481192       Fax: 01202 479732       E: grove.surgerychristchurch@nhs.net

Our flu clinics run from September and are bookable now for eligible patients. To check your eligibility, check the NHS guidance here, or contact reception.

Read our latest patient newsletter here.

Take part in our latest patient consultations here.

 

Welcome to the Grove

The doctors and staff would like to welcome you to the Grove Surgery. We were founded in April 1997 and our experienced team offer a wide range of services. Please click on the link above for further details of the staff and services available at the practice.

Opening times

The surgery is open between 0830-13.00 and 14.00-1800 from Monday to Friday, and the doctors offer morning and evening surgeries each day.

Please note that the surgery will be closed on Tuesday 27th November, from 15.30 to 18.30, for staff training. All calls will be answered by 111 during this time. The surgery will re-open as usual on Wednesday 28th November, at 08.30.

Routine appointments

Please contact reception, or use our online services to book a convenient routine appointment. The standard length of an appointment is ten minutes. If you need longer than this then please ask for a double appointment.

Should you wish to talk to the doctor or nurse on the telephone then please contact reception to arrange a suitable time.

Urgent appointments

If you have an urgent problem please contact the surgery as soon as possible, and you will be seen or spoken to on the telephone, by a member of the healthcare team on the same day.

Improving Access to General Practice Services


To help improve access to appointments for our patients, in particular during evenings and at weekends, you may be offered an appointment at the Urgent Treatment Centre at Royal Bournemouth Hospital. If you would like one of these appointments, please speak to reception who can arrange this for you.

It may be necessary for us to offer you an appointment at the Urgent Treatment Centre between Monday and Friday during our normal opening hours if we have no available appointments in the Practice.  Out of hours you can also call 111 where a triage process will determine whether an appointment is needed before directing you to the most appropriate service. 

Appointments at the Urgent Treatment Centre are pre-bookable (unlike A&E) so waiting times following your arrival are similar to being seen in the Practice. The Urgent Treatment Centre is located close to the entrance to A&E, and is clearly signposted.

At the weekend there is also a walk-in service available at the Boscombe & Springbourne Health Centre that runs from 8:00 to 20:00 on both Saturday and Sunday.

Repeat prescriptions

If you are on regular medication then please put your repeat prescription request in the postbox at reception. Alternatively you can leave it at certain local pharmacies and we will return the completed prescription directly to them. 

We are not allowed to take requests for repeat prescriptions over the telephone; any medication you require must be asked for in writing. This is because there are many different types of medicines available, some with very similar names yet which act in completely different ways!

Please allow five working days for your prescription to be processed. 

Feedback

We like to receive feedback from our patients on our services. You can ask for a Friends & Family Test form from reception, or complete one here.

Patient Participation Group

Our Patient Participation Group (PPG) is a group of patients who meet regularly to discuss our services and give us feedback on how to continually improve patient care. If you would be interested in joining this group, please email samantha.gauntlett@dorset.nhs.uk for more details.



Our practice area  comprises West Christchurch and Hurn. Further details about the area we cover are available from reception.

Out of hours

Should you need medical attention when the surgery is closed please call 111. Calls to NHS 111 are free from both landlines and mobiles. If you have a life threatening medical emergency please dial 999.

Triage

Nurses and paramedics at our surgery offer a rapid assessment of any patient requiring an urgent appointment. If you need an emergency appointment you may initially be seen by a practice nurse or paramedic, with a doctor always available as necessary.